Annual Support Agreements
While we would love to continue to provide ongoing complimentary remote support, demand for these services has risen in recent years with the expansion of smart home and cloud based systems. After your complimentary remote support period, in order to continue to receive it, you will need to sign up for a support agreement. This is to ensure that we are able to meet all customer needs in a timely manner and keep your systems running smoothly.
Our Support agreements are offered with monthly billing or receive a 5% discount on an annual plan purchase (annual price below reflects 5% discount).
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Wave Audio Support Plan 1 – Beginner $55.99/month or $638 annually
Our entry level plan adds after hours remote support to handle most of the basic problems that electronics systems encounter – Unresponsive Apple TV, etc. The technician can perform some basic troubleshooting remotely. With the OVRC app you can see the state of some device and reboot them remotely.
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Wave Audio Support Plan 2 – Rookie $83.99/month or $957 annually
This plan is for those who want proactive monitoring of their network and select AV equipment to get early identification of any problems. You also have access to a 24/7 remote support to assist with those issues that give no warning.
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Wave Audio Support Plan 3 – AllStar $139.99/month or $1595 annually
A truly proactive maintenance plan that combines full time remote support with a scheduled annual system test (with annual agreement) and hardware updates.
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Wave Audio Support Plan 4 – Veteran $179.99/month or $2051 annually
A great plan for those with seasonal homes that would benefit from a scheduled visit to update/test and verify the home before the prime season starts and then a later visit to bring in outdoor gear for the season close and confirm all is working.
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Wave Audio Support Plan 5 – Hall of Fame Starting at $239.99/month
Our best maintenance plan that is completely customizable to handle any system. The number of site visits for proactive maintenance is scalable to meet your home and lifestyle needs. Premium level support and attention to keeping your system at its peak.
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Standard Support Plan
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